ERP Software Support

Description:

Do you see remote work as a "perk"? We regard it as a workplace feature that enables employees to do GREAT work.

send CV's to manieb@augative.com

The notion of working remotely may sound magical, but it's not suited to everyone. Remote personalities are hard-charging go-getters with a self-motivated mindset. They’re fine working with fewer rules and they’re not fazed by the isolation, diminished emotional and administrative support, or the reduced collaboration and recognition of remote work. Undecided? Read our approach down below. First, here are the role dimensions:

Duties and responsibilities

The Software Support role provides assistance, advice, and solutions for computer software problems (e.g., operating systems, application malfunctions, customer setup and or usage), investigating problems, identifying their root causes, and suggesting solutions and/or pathways to them.

Essential Duties and Responsibilities

• Troubleshoots and develops technical solutions related to software setup and usage for the ERP consultants, developers, and customers.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion while assisting developers to find a permanent solution.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Update and maintain internal software documentation.
• Coordinates with internal departments to ensure organizational and or client requirements are met.
• Identifies and troubleshoot reported issues and provides technical support as needed.
• Assist the development department with testing new features and bug fixes before updating all clients.

  Qualifications

  • Bachelor's Degree in Information Technology or a Bachelor's degree or Diploma in Accounting/Bookkeeping.

    Proficiency

    • Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
    • Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
    • Stays abreast of current technologies and develops innovative ideas to be introduced into new or existing products.
    • Maintains expert knowledge of the product(s) and ensures that adaptations to applications provide solutions to user's needs.
    • Provides technical training to clients or internal users.

      Experience

      +- 1 year experience with:

      • Supporting applications, and direct engagement with business users required
      • Debtors/Creditors reconciliation (Aging, Statements, Ledger Balances) is a plus!