Description:
Key Responsibilities
- Provide first-line software support to end users via email, helpdesk system, and telephone
- Respond to and resolve software-related queries efficiently and professionally
- Create, maintain, and publish user support documentation
- Deliver general software training and conduct skills assessments for end users
- Support Microsoft Office applications and other business-related software
- Assist with boardroom, meeting room, and online meeting technology setup and connectivity
- Ensure all support activities comply with internal policies, standards, and regulatory requirements
- Provide occasional support to users at other business locations when required
Minimum Requirements
- Grade 12 qualification
- 12 years experience in an end-user or software support role
- Solid working knowledge of Windows 11
- Microsoft Office proficiency (Word and Excel intermediate level)
- Previous experience providing software-based support to end users
- Good diagnostic and problem-solving skills
- Exposure to document management systems advantageous
- Previous training or user-support experience beneficial
06 Jan 2026;
from:
gumtree.co.za