Description:
Key ResponsibilitiesSet up and lead the Technical Support & Operations function defining processes, building a team, and delivering seamless support to clients using the platform Design and implement onboarding, support, and platform optimisation processes. Oversee the technical support function Manage support escalations, troubleshooting, and customer service protocols. Lead and mentor a growing team of specialists. Work cross-functionally with product, engineering, and business teams. Collaborate with product development and engineering teams to address platform bugs, enhancements, and feature requests. Use performance data and customer feedback to drive continuous improvement. Coordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processes. Requirements
Bachelors degree in Engineering / Business/ related field. 5+ years experience in client services/operations, ideally in real estate or finance. Proven leadership experience and team management skills. Excellent communication and problem-solving abilities. Familiar with CRM platforms and technical support tools. Knowledge of the South African property market is advantageous.
04 Jul 2025;
from:
gumtree.co.za