Description:
About HAG Services:
HAG Services is a growing company with operational divisions in Accounting & Audit , Business Registration & Compliance , and Digital Services.
We are seeking an Operations Manager to monitor and ensure performance, manage processes, and drive accountability across all operational teams.
Role Overview:
You will ensure that all operational teams run efficiently and predictably, implementing processes, tracking key metrics, and holding teams accountable. .
Key Responsibilities:
- Supervise staff across all divisions.
- Implement and enforce SOPs and daily/weekly/monthly reporting.
- Track performance, quality, and deadlines; escalate issues to the director.
- Coach teams to improve efficiency, compliance, and client satisfaction.
- Recommend process improvements and monitor adoption.
Key Metrics:
1. Sales & Marketing: Lead handling, appointments management, campaign performance, CRM and other Sales & Marketing-related metrics.
2. Fulfillment / Service Delivery: SLA adherence, project completion vs deadlines, quality of deliverables, client satisfaction, and operational efficiency.
3. Team & Process: Intern productivity, SOP compliance, reporting accuracy and timeliness, and adherence to operational processes.Note: These are indicative metrics — you will oversee performance across multiple areas, and the scope is broader than this list.
Compensation & Growth:
- Base Salary: R15k to R20k/month during probation (3–6 months)
Ideal Candidate Qualities:
Strong systems execution and enforcement skills with provable experience Comfortable managing staff Results-driven, disciplined, and accountable Thrives in a high-leverage, multi-service, growth focused environment Naturally able to manage and drive accountabilityWhy Join Us:
High-impact role with direct influence on operations Opportunity to grow professionally and take ownership of systems Rewarded for performance and systemic improvementsExperience:
3+ years’ experience in an operations, team lead, or performance management role. Proven experience managing people and enforcing accountability. Experience in a services-based business environment. Hands-on exposure to processes, reporting, KPIs, and CRM systems.To Apply:
Apply by emailing your CV, copy of ID and copy of academic qualifications to careers@hagservices.co.za
Job Types: Full-time, Permanent
Requirements:
Provide your date of birth in your application Minimum Bachelors degree Minimum 3 years similar experience