Reservationist

Description:

Job Description:We are seeking a professional and enthusiastic Reservationist to join our Front Office team. The Reservationist will be responsible for managing all room reservation enquiries via telephone, email, and online platforms, ensuring accurate and timely service. This role requires excellent communication, attention to detail, and a strong customer service focus to provide guests with a personalized and seamless booking experience.Key Responsibilities:Handle all reservation enquiries promptly and professionally via phone, email, and online channels.Accurately input and manage reservations in the hotel’s PMS system (e.g., OPERA).Maintain up-to-date knowledge of room types, rates, promotions, and special packages.Record guest details and preferences accurately for a personalized experience.Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.Upsell room categories and add-on services to maximize revenue.Respond to guest queries and requests courteously and efficiently.Follow hotel policies, procedures, and standard operating protocols. Job Specifications / Requirements:

• Minimum 1–2 years’ experience in hotel reservations or front office operations.
• Proficiency in hotel management systems such as OPERA, Protel, or similar.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional and friendly demeanor.
• Sales-minded with the ability to upsell services and room categories.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Ability to work as part of a team and maintain positive relationships with colleagues and guests.

Requirements:

• Minimum 1–2 years’ experience in hotel reservations or front office operations.
• Proficiency in hotel management systems such as OPERA, Protel, or similar.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional and friendly demeanor.
• Sales-minded with the ability to upsell services and room categories.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Ability to work as part of a team and maintain positive relationships with colleagues and guests.