Description:
Location: Twin Oaks Somerset West
Hours: TBD. 07:00 to 11:00 and 15:00–19:00, 6 days per week
Employment Type
- Permanent (on payroll)
Remuneration
- To discuss personally (subject to probation)
Role Purpose
To manage evening front-of-house operations and ensure a calm, professional, and consistent guest experience during scheduled sessions.
This role is execution-focused and reports to the COO.
Key Responsibilities
Front Desk & Client Handling
Open and close the facility for the evening shift
Welcome guests and confirm bookings
Check guests into scheduled sessions
Answer basic client questions and direct them appropriately
Skills & Qualities
~ Friendly, calm, informative, professional presence
~ Excellent communication and service orientation
~ Organised, reliable, and punctual
~ Able to learn spa/wellness equipment operations.
~Time management & operational skills
~ Excellent interpersonal skills
~ Maintain positive relationships with clients & utilize effective communication skills to ensure client satisfaction & repeat customers & business
~ High attention to cleanliness and excellent detail - oriented approach
~ Comfortable coordinating with medical professionals
Room Preparation & Reset
Prepare suites before sessions
Reset rooms between sessions (towels, water, cleanliness check)
Ensure all equipment is ready and functioning
Client Guidance
Guide guests on safe, correct use of:
Infrared sauna
Cold plunge
Escalate any issues to management (no decision-making beyond SOPs)
Facility Standards
Maintain reception and facility presentation
Follow daily checklists and SOPs
Log issues and hand over to COO as required
Important Requirements
Lives in the Helderberg area, Somerset West, Cape Winelands. Own reliable transport Punctual, dependable, and detail-oriented Comfortable working alone Hospitality, wellness, or service experience preferred Interest or experience in sports recovery or health and wellness preferredWhat We Provide
Full training on equipment and procedures
Training on booking and POS systems
Uniform and daily checklists
Ongoing support from operations management
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Start Date:
Mid January
Interview Availability:
Candidates must be available for interviews right away (between 2 - 12 January)
Applications Close:
12 January
Only serious and suitably qualified applicants will be considered. If you are dedicated, professional, and excited to be part of a new wellness journey, we would love to hear from you.
--> Kindly specify the roll you are applying for, and send your details, CV, and motivation to:
wellness.apply@gmail.com
(Email Only!)
And we will get in touch