Description:
Key Responsibilities
Customer Support
· Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
· Provide telephonic assistance with a focus on accuracy and customer satisfaction.
· Respond to a range of inbound customer queries, offering appropriate and timely solutions.
Accounting and Compliance
· Advise customers on business accounting practices, including HMRC regulations and compliance.
· Resolve complex accounting queries related to VAT and other legislative requirements.
· Reconcile and correct account details such as customer, supplier, and bank transactions.
· Ensure all postings and account balances are accurate.
Data Management and Updates
· Accurately log service calls and update business contact and account information.
· Provide product information via Information for Use (IFU) documents according to customer specifications.
Escalation and Query Handling
· Liaise with internal and external parties to resolve customer queries efficiently.
· Escalate unresolved queries or complaints to the appropriate channels for resolution.
Continuous Improvement
· Focus on ongoing skills development to enhance the overall customer service experience.
Requirements:
Requirements
· 1-2 years technical support experience within accounting role or similar.
· Excellent communication, listening, and problem-solving skills.
· Strong telephone etiquette and ability to handle high-pressure situations.
· Basic knowledge of accounting practices and compliance is an advantage.
· High attention to detail with a focus on accuracy in data management.
· Ability to work collaboratively with internal and external stakeholders.
· Proficiency in using customer support systems and accounting software is a plus.