Description:
We are looking for a skilled and customer-focused Account Technical Support Agent to join our Sage team. In this role, you will provide high-quality telephonic support, assist customers with complex accounting queries, and ensure accuracy in account data management. If you have strong customer service skills and a keen interest in accounting and compliance, this position is for you. Comprehensive training will be provided. Customer Support- Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
- Provide telephonic assistance with a focus on accuracy and customer satisfaction.
- Respond to a range of inbound customer queries, offering appropriate and timely solutions.
- Advise customers on business accounting practices, including HMRC regulations and compliance.
- Resolve complex accounting queries related to VAT and other legislative requirements.
- Reconcile and correct account details such as customer, supplier, and bank transactions.
- Ensure all postings and account balances are accurate.
- Accurately log service calls and update business contact and account information.
- Provide product information via Information for Use (IFU) documents according to customer specifications.
- Liaise with internal and external parties to resolve customer queries efficiently.
- Escalate unresolved queries or complaints to the appropriate channels for resolution.
- Focus on ongoing skills development to enhance the overall customer service experience.
- 1-2 years technical support experience within accounting role or similar.
- Excellent communication, listening, and problem-solving skills.
- Strong telephone etiquette and ability to handle high-pressure situations.
- Basic knowledge of accounting practices and compliance is an advantage.
- High attention to detail with a focus on accuracy in data management.
- Ability to work collaboratively with internal and external stakeholders.
- Proficiency in using customer support systems and accounting software is a plus.
Requirements:
Customer Support- Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
- Provide telephonic assistance with a focus on accuracy and customer satisfaction.
- Respond to a range of inbound customer queries, offering appropriate and timely solutions.
- Advise customers on business accounting practices, including HMRC regulations and compliance.
- Resolve complex accounting queries related to VAT and other legislative requirements.
- Reconcile and correct account details such as customer, supplier, and bank transactions.
- Ensure all postings and account balances are accurate.
- Accurately log service calls and update business contact and account information.
- Provide product information via Information for Use (IFU) documents according to customer specifications.
- Liaise with internal and external parties to resolve customer queries efficiently.
- Escalate unresolved queries or complaints to the appropriate channels for resolution.
- Focus on ongoing skills development to enhance the overall customer service experience.
- 1-2 years technical support experience within accounting role or similar.
- Excellent communication, listening, and problem-solving skills.
- Strong telephone etiquette and ability to handle high-pressure situations.
- Basic knowledge of accounting practices and compliance is an advantage.
- High attention to detail with a focus on accuracy in data management.
- Ability to work collaboratively with internal and external stakeholders.
- Proficiency in using customer support systems and accounting software is a plus.
- Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
- Provide telephonic assistance with a focus on accuracy and customer satisfaction.
- Respond to a range of inbound customer queries, offering appropriate and timely solutions.
- Advise customers on business accounting practices, including HMRC regulations and compliance.
- Resolve complex accounting queries related to VAT and other legislative requirements.
- Reconcile and correct account details such as customer, supplier, and bank transactions.
- Ensure all postings and account balances are accurate.
- Accurately log service calls and update business contact and account information.
- Provide product information via Information for Use (IFU) documents according to customer specifications.
- Liaise with internal and external parties to resolve customer queries efficiently.
- Escalate unresolved queries or complaints to the appropriate channels for resolution.
- Focus on ongoing skills development to enhance the overall customer service experience.
- 1-2 years technical support experience within accounting role or similar.
- Excellent communication, listening, and problem-solving skills.
- Strong telephone etiquette and ability to handle high-pressure situations.
- Basic knowledge of accounting practices and compliance is an advantage.
- High attention to detail with a focus on accuracy in data management.
- Ability to work collaboratively with internal and external stakeholders.
- Proficiency in using customer support systems and accounting software is a plus.
22 Dec 2025;
from:
careers24.com