Description:
The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:- Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
- Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
- Phone and Email Management: Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
- Billing and Payments: Process guest payments, handle billing issues, and provide receipts.
- Record Keeping: Update guest records, maintain booking logs, and prepare daily reports.
- Problem Resolution: Address guest complaints or issues professionally, escalating as necessary.This role requires strong communication skills, attention to detail, and a friendly, helpful demeanor to create a welcoming experience for guests.
19 Dec 2025;
from:
gumtree.co.za