Estate Receptionist (Fixed-Term)

Description:

This role involves welcoming guests, guiding them to various outlets, and handling general enquiries with professionalism and warmth. Set on a luxury hillside wine estate set amidst stunning vineyards and panoramic mountain views, offering award-winning wines, world-class dining, and a sophisticated art-filled environment. The estate combines exceptional hospitality with immersive experiences, making it a premier destination for wine lovers and discerning travelers alike

Candidate Responsibilities:

• Greet and acknowledge guests with kindness, warmth, and sincerity upon arrival and departure.
• Provide information about the estate, its facilities, and experiences.
• Conduct guided tours around the estate for guests.
• Operate the telephone and switchboard, directing calls appropriately.
• Maintain a register of bookings and reservations, liaising with security and relevant departments.
• Compile, update, and distribute estate-related information as required.
• Keep electronic telephone directories accurate and up to date.
• Ensure restaurant bookings for lunch and dinner are communicated to the relevant departments.
• Escalate guest concerns to management promptly.
• Handle all lost property, ensuring proper handover and documentation.Candidate Requirements:
  
  • Grade 12; a hospitality certificate is advantageous.
  • 12 years experience in reception or switchboard operations preferred.
  • Must reside in the Stellenbosch area or its immediate surrounds.
  • Excellent telephone etiquette and customer service skills.
  • Fluent in English, with strong written and verbal communication.
  • Team player with good computer literacy (Word, Excel, Outlook).
  • Strong organizational skills and attention to detail.
  • Willingness to work hospitality hours, including evenings, weekends, and public holidays.
  • Comfortable interacting with distinguished clientele.
  • Well-presented, enthusiastic, and professional demeanor.This is a live-out role.