Description:
Key Responsibilities:With regards to the Term Warranty / Service Plan Sales Team
To effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time To execute and assist in creating an opportunity for quotations and sales and manage the process with skill, knowledge, diligence and integrity To comply with the HOUSE RULES of the Call Centre as determined by management To manage and oversee lead optimization of all leads (referrals, cross sell etc) in the organisation To accurately identify needs of self-managed staff through reports and listening of calls To understand and train staff to handle objections and overcome them with an appropriate response Manage team discipline Control and manage the team talk time, log in and log out, breaks taken Improve Lead warming Effectiveness Achieving lead to quote, quote to sale objectives Improve Quality of transferred leads Ensure error rates are minimized and completed and script adherence Skills and Knowledge and Development Own and other skills development From time to time assist with coaching and training of fellow teammates To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team Run effective incentives regularly Build team spirit and teamwork Effectively engage with the Sales Support team to source support and information to identify areas for improved performance Non-Technical:
Solid Administration Skills Time Management Excellent verbal and written communication skills Computer literate Analytical skills Attention to detail Problem-solving Conflict resolution Project Management Adaptability to change Stress tolerance Resilience Customer centricity Presentation skills Persuading and influencing Confidence Drive and motivation Excellent interpersonal skills. Compliance and Rule Orientated Highly organised and good time management Accuracy and attention to detail is of the utmost importance Keen interest to learn and develop in the role. Self-starter Strong work ethic Honesty and integrity Ability to cope well under pressure Proactive Deadline driven Minimum Qualification:
Minimum NQF 4: Grade 12 OR a Tertiary Qualification Regulatory Examination Certificate 5 (RE5) A Full Qualification in Short-Term Insurance (FAIS) Compliance with FAIS Fit & Proper criteria i.e., minimum experience and competency requirements, CPD Requirements:
Minimum 3 years of expe
29 Nov 2025;
from:
gumtree.co.za