Claims Handler

Description:

A well established company based in Centurion, requires a claims handler

DUTIES:

• Receive and register insurance claims from policyholders
• Review policy terms to confirm coverage and eligibility
• Collect supporting documentation such as photos, receipts, and valuations
• Liaise with clients, brokers, underwriters, and external experts (e.g. assessors, mechanics)
• Investigate claims to detect potential fraud or discrepancies
• Advise claimants on the process, timelines, and required information
• Arrange repairs or replacements using approved service providers
• Monitor claim progress and ensure timely resolution
• Calculate and authorize payments for valid claims
• Maintain accurate records and ensure compliance with FAIS and POPIA
• Escalate complex or high-value claims to senior claims managers

Requirements:

• Receive and register insurance claims from policyholders
• Review policy terms to confirm coverage and eligibility
• Collect supporting documentation such as photos, receipts, and valuations
• Liaise with clients, brokers, underwriters, and external experts (e.g. assessors, mechanics)
• Investigate claims to detect potential fraud or discrepancies
• Advise claimants on the process, timelines, and required information
• Arrange repairs or replacements using approved service providers
• Monitor claim progress and ensure timely resolution
• Calculate and authorize payments for valid claims
• Maintain accurate records and ensure compliance with FAIS and POPIA
• Escalate complex or high-value claims to senior claims managers

• 3 – 5 years’ experience in short-term insurance claims process
• RE5 Qualification
• Class of business training
• Short-term insurance underwriting experience (not a requirement but advantageous)

REQUIREMENTS:

• 3 – 5 years’ experience in short-term insurance claims process
• RE5 Qualification
• Class of business training
• Short-term insurance underwriting experience (not a requirement but advantageous)