Description:
We are seeking a Parts Technical Support Representative to join our team in Boksburg and provide expert assistance across a range of heavy-duty equipment, industrial machinery, construction vehicles, earthmoving machines, and agricultural solutions.This role requires someone who is both technically proficient and customer-focused, someone who understands the intricacies of mechanical parts and can communicate solutions with clarity and professionalism.
Key Responsibilities:
Provide technical support and troubleshooting assistance to clients regarding parts queries and compatibility. Investigate and resolve issues related to parts catalogue systems and digital platforms. Identify and source hard-to-find parts through research and liaison with suppliers. Test and evaluate website improvements; provide constructive feedback to enhance user experience. Maintain accurate records using CRM systems. Build strong relationships with customers while identifying opportunities to add value. Minimum Requirements:
Diploma or Degree in Mechanical Engineering or Red Seal Trade Certification. Proven ability to communicate technical information clearly to both technical and non-technical audiences. Industry experience in one or more of the following: mining, quarrying, heavy machinery, industrial equipment, agriculture, or forestry. Experience in a warehouse, distribution, or parts environment. Strong attention to detail and a methodical approach to problem-solving. Familiarity with dealership networks and operations. Strong organisational skills and a structured approach to workload. Ability to escalate issues appropriately while demonstrating sound judgment. A proactive attitude and collaborative mindset.If you are a mechanically savvy professional with a passion for supporting others, streamlining processes, and contributing to a high-performing technical team, we invite you to apply.
25 Jul 2025;
from:
gumtree.co.za