Description:
The Technical Service Representative position encompasses the back up of technical service to the sales team both on-site and in the office.
Typical Competencies Required:
Good understanding of the construction industry and for heavy-duty coatings. Self-confident and persistent. Technical background with quality control experience. Good communication skills. Computer Literate. Basic Report Writing Willing and able to travel throughout Sub-Saharan Africa when required. Must have a valid passport
Performance Areas
Technical Support to Sales
To ensure support for the Sales Representative and the Sales Representative’s clients. Specification Compliance On request, inspections are held on site to ensure that the products sold are being applied as per specification. Sample panels are applied as per specification, which are used as a reference panel on all future claims. Technical Assistance Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required. Technical advice or recommendation is provided to clients on various sites or telephonically. Samples Both dry sample packs and actual on-site sample panels are provided for contracts where required. Product Development & Evaluation Assisting with product development and evaluation when requested. Investigation When requested, conduct investigative work. Customer Complaints Follow up on customer complaints and follow through with field and lab investigative work.
Administration
To ensure accurate records are available on each project being supervised. Call Report A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month. Technical Report Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client. A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.
Compliance
To ensure adherence to company policies and procedures. Health & Safety Ensure that the necessary PPE is worn or used at all times. Comply with safety protocols when attending sites. Pr
18 Jun 2025;
from:
gumtree.co.za