Description:
Key Responsibilities:Service Oversight
Supervise daily F&B operations to ensure smooth and efficient service across all outlets. Monitor guest experience and respond promptly to complaints or feedback. Ensure adherence to company service standards, hygiene, and presentation guidelines. Assist with opening and closing procedures, ensuring readiness and cleanliness. Team Leadership
Lead by example and support staff during busy service periods. Help train, mentor, and guide new and existing staff in service techniques and policies. Allocate duties, set shift rosters, and ensure appropriate staffing levels. Promote teamwork and a positive working environment. Guest Relations
Greet and interact with guests to ensure satisfaction and gather feedback. Handle guest requests, special occasions, and dietary requirements efficiently. Coordinate with the kitchen and bar teams to ensure seamless service. Operational Duties
Ensure the availability of necessary equipment and supplies for service. Monitor stock levels and communicate replenishment needs to management. Conduct pre-shift briefings and relay important information or updates. Support execution of events, conferences, and banquets as required. Compliance & Safety
Ensure compliance with all food safety, hygiene, and health regulations. Report any incidents, hazards, or maintenance issues to the appropriate departments. Uphold cleanliness and organization in all food and beverage service areas. Administrative Support
Assist with inventory counts, stock control, and order placement. Complete necessary shift reports and handovers for incoming teams. Maintain accurate records of breakages, guest issues, and incidents.
Qualifications:
Diploma or certificate in Hospitality or Food and Beverage Management preferred. Minimum 2 years of experience in a food and beverage role, with 1 year in a supervisory capacity. Strong leadership, problem-solving, and interpersonal skills. Excellent customer service orientation. Familiarity with POS systems and restaurant service standards. Ability to work flexible hours, including weekends and holidays.
10 Jul 2025;
from:
gumtree.co.za