Customer Liaison Officer

Description:

REPORTING TO THE CUSTOMER LIASION SUPERVISOR
JOB FUNCTION:
Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
Prepare and send quotations to clients, accurately and timeously according to procedures
Quotes and orders are correctly recorded on JDE and On-Base
Quote conversions and open quotes are monitored and actioned as required
Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales Order Procedure
Contact with key stakeholders is maintained regarding possible orders or status of proposals
Follow up with Clients and Frontline Sales personnel to obtain orders
All major quotations and tenders are followed up on and feedback provided to management.
Process incoming orders correctly and accurately using the sales order procedure
Orders are expedited on daily basis with production units and communicated to the customers.
All queries/complaints are handled to customer satisfaction
Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.
Prepare accurate and timeous reports, including:
Quote status reports
High value quote reports
Open Job Status reports
Preparation, typing and distributing of minutes, correspondence and emails as required
Daily production meetings are attended and feedback distributed
Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
Assisting frontline Engineers with quotes and queries when not in the office
Queries on debtors book updates and expediting are handle to satisfaction
Commercial queries are dealt with as required
LDN/LO approvals as per customer allocation

Requirements:

QUALIFICATION & REQUIREMENTS:
Grade 12
3 years’ experience in an internal sales/administration role
Computer Literate- good knowledge of Microsoft Office Suite, JDE (sales and inventory modules) will be highly advantageous
Good command of the English language, good communication and people skills, ability to work under pressure, excellent attention to detail, excellent problem solving skills and customer focused