Description:
Purpose of the Role
Retain customers through effective conversations and strong product understanding.
Offer suitable policy alternatives where needed.
Build trust and maintain customer loyalty through professional, empathetic engagement.
Key Responsibilities
Handle inbound retention and cancellation calls with the goal of keeping the customer.
Identify concerns, address objections, and provide appropriate solutions.
Work consistently toward weekly and monthly retention targets.
Capture accurate information on CRM systems and follow all compliance requirements.
Participate in coaching sessions and apply feedback to improve performance.
Support a positive, high performance team culture.
Minimum Requirements (Non-negotiable)
Matric (essential)
12 years experience in sales, retention, and call centre environment.
A proven record of accomplishment in meeting targets and delivering strong retention/sales results.
Effective communication and objection handling skills.