Restaurant Manager

Description:

We are seeking an experienced and driven Restaurant Manager to oversee daily operations and lead our team to deliver exceptional service and operational excellence. This role requires a hands-on leader who thrives in a fast-paced, high-volume environment and is committed to maintaining the highest standards in customer experience, staff performance, and overall business operations.

The ideal candidate is confident, detail-oriented, and capable of managing a large team while ensuring smooth service delivery and a positive working environment.

Operational Management

• Oversee and manage all daily restaurant operations.

• Ensure smooth service delivery during all trading periods.

• Maintain high standards of cleanliness, hygiene, and presentation.

• Monitor and manage opening and closing procedures.

• Ensure compliance with health, safety, and company policies.

  Staff Management & Leadership

  • Lead, supervise, and motivate a large team of front-of-house and back-of-house staff.

  • Train, coach, and develop team members to maintain service excellence.

  • Address performance issues promptly and professionally.

  • Foster a positive, disciplined, and high-performance work culture.

    Customer Experience

    • Ensure exceptional customer service standards are consistently maintained.

    • Handle customer queries, complaints, and escalations effectively.

    • Build and maintain strong customer relationships.

    • Monitor service quality and implement improvements where necessary.

      Financial & Administrative Control

      • Manage daily cash-ups, reporting, and stock controls.

      • Monitor food and beverage costs, wastage, and stock variances.

      • Work towards achieving sales targets and profitability goals.

      • Assist with budgeting and cost-control measures.

      • Ensure accurate record-keeping and reporting to senior management.

        Quality Control & Standards

        • Maintain strict attention to detail across service, food presentation, and cleanliness.

        • Enforce brand standards and operational procedures.

        • Conduct regular floor walks and inspections.

        • Ensure staff adhere to uniform and grooming standards.

          Compliance & Risk Management

          • Ensure full compliance with local health and safety regulations.

          • Manage workplace safety and incident reporting.

            Desired Experience & Qualification

            • A minimum of 3 years’ proven experience as a Restaurant Manager.

            • Demonstrated ability to lead, manage, and motivate a large team in a high-volume environment.

            • Strong interpersonal skills with the ability to effectively engage with both staff and customers.

            • Ability to maintain and enforce high operational and service standards.

            • Confident decision-maker capable of performing under pressure in a busy restaurant setting.

            • Exceptional attention to detail and strong organisational skills.

            • Must reside in Johannesburg or surrounding areas, including Bedfordview.

              Package & Remuneration

              Dependent on experience and ability - Market related