Internal Sales Supervisor (JHB)

Description:

We currently have a vacancy for the position of Internal Sales Supervisor based at our Head Office in the West Rand.

Main Duties Will Include but Will Not Be Limited To:
• Support the Internal Sales Manager by overseeing/managing the daily operational activities of all
customer-facing support functions, ensuring service excellence, operational efficiency, and effective
team performance.
• Assist Internal Sales Manager with management and guidance of employees with regards to
performance, KPIS, staff management etc.
• Supervise day-to-day customer service operations, including order and quotation processing, export
coordination, case management, and front-desk/showroom functions.
• Ensure service standards are consistently maintained, turnaround times are achieved, and operational
issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business
continuity.

Key Responsibilities:
• Supervise daily order processing, quotations, and customer queries.
• Supervise internal sales team operationally
• Implement strategies to improve customer service, satisfaction, reduction in
queries/concerns
• Monitoring of case management queues and ensure timely resolution.
• Oversee the coordination between Internal Sales and External Sales.
• Ensure reception/front desk operations maintain professional standards
• Track and manage turnaround times and service levels.
• Ensure internal processes and SOPs are adhered to
• Escalate performance concerns to the Internal sales manager
• Ensure export compliance requirements are met and provide relevant support to the team
• Monitor order accuracy and reduce operational errors.
• Assist with implementation of system improvements and usage by the team.
• Oversee and monitor demo bookings and scheduling.
• Ensure showroom stock accuracy, readiness and cleanliness
• Monitor trends in customer feedback and implementation of relevant action accordingly
• Ensure communication with customers regarding delays or issues and relevant problem
solving.
• Prepare operational reports for the Internal Sales manager.
• Highlight risks, delays, and performance gaps.
• Close or request escalation of critical matters timeously.

Required Competencies & Skills
• Customer Service Orientation: Exceptional skills in follow-up and feedback.