Description:
Job Types: Full-time, Permanent
Work Location: In person
Expected Start Date: 2025/06/16
Duties & Responsibilities
Key Outputs:
- Contact customers via phone, email, or written communication to arrange and secure payment commitments.
- Negotiate and structure affordable repayment plans in line with company policies.
- Accurately document all customer interactions, agreements, and account activity.
- Verify and update customer contact information and submitted documentation.
- Ensure compliance with all relevant debt collection laws and regulations.
- Build strong rapport with customers to encourage timely payments.
- Investigate and resolve billing disputes, working to reduce further debt accumulation.
- Use tracing tools and investigative techniques to locate uncontactable clients.
- Handle queries and complaints with professionalism, focusing on resolution.
- Work closely with internal departments to resolve customer issues efficiently.
- Provide regular reports on outstanding accounts and repayment progress.
- Consistently meet performance targets and adhere to KPIs.
Requirements:
Job Types: Full-time, Permanent
Work Location: In person
Expected Start Date: 2025/06/16
Duties & Responsibilities
Key Outputs:
- Contact customers via phone, email, or written communication to arrange and secure payment commitments.
- Negotiate and structure affordable repayment plans in line with company policies.
- Accurately document all customer interactions, agreements, and account activity.
- Verify and update customer contact information and submitted documentation.
- Ensure compliance with all relevant debt collection laws and regulations.
- Build strong rapport with customers to encourage timely payments.
- Investigate and resolve billing disputes, working to reduce further debt accumulation.
- Use tracing tools and investigative techniques to locate uncontactable clients.
- Handle queries and complaints with professionalism, focusing on resolution.
- Work closely with internal departments to resolve customer issues efficiently.
- Provide regular reports on outstanding accounts and repayment progress.
- Consistently meet performance targets and adhere to KPIs.
Job Types: Full-time, Permanent
Work Location: In person
Expected Start Date: 2025/06/16
Duties & Responsibilities
Key Outputs:
- Contact customers via phone, email, or written communication to arrange and secure payment commitments.
- Negotiate and structure affordable repayment plans in line with company policies.
- Accurately document all customer interactions, agreements, and account activity.
- Verify and update customer contact information and submitted documentation.
- Ensure compliance with all relevant debt collection laws and regulations.
- Build strong rapport with customers to encourage timely payments.
- Investigate and resolve billing disputes, working to reduce further debt accumulation.
- Use tracing tools and investigative techniques to locate uncontactable clients.
- Handle queries and complaints with professionalism, focusing on resolution.
- Work closely with internal departments to resolve customer issues efficiently.
- Provide regular reports on outstanding accounts and repayment progress.
- Consistently meet performance targets and adhere to KPIs.
Job Types: Full-time, Permanent
Work Location: In person
Expected Start Date: 2025/06/16
Duties & Responsibilities
Key Outputs:
- Contact customers via phone, email, or written communication to arrange and secure payment commitments.
- Negotiate and structure affordable repayment plans in line with company policies.
- Accurately document all customer interactions, agreements, and account activity.
- Verify and update customer contact information and submitted documentation.
- Ensure compliance with all relevant debt collection laws and regulations.
- Build strong rapport with customers to encourage timely payments.
- Investigate and resolve billing disputes, working to reduce further debt accumulation.
- Use tracing tools and investigative techniques to locate uncontactable clients.
- Handle queries and complaints with professionalism, focusing on resolution.
- Work closely with internal departments to resolve customer issues efficiently.
- Provide regular reports on outstanding accounts and repayment progress.
- Consistently meet performance targets and adhere to KPIs.
- Contact customers via phone, email, or written communication to arrange and secure payment commitments.
- Negotiate and structure affordable repayment plans in line with company policies.
- Accurately document all customer interactions, agreements, and account activity.
- Verify and update customer contact information and submitted documentation.
- Ensure compliance with all relevant debt collection laws and regulations.
- Build strong rapport with customers to encourage timely payments.
- Investigate and resolve billing disputes, working to reduce further debt accumulation.
- Use tracing tools and investigative techniques to locate uncontactable clients.
- Handle queries and complaints with professionalism, focusing on resolution.
- Work closely with internal departments to resolve customer issues efficiently.
- Provide regular reports on outstanding accounts and repayment progress.
- Consistently meet performance targets and adhere to KPIs.
Core Competencies:
- Excellent verbal communication skills (proficiency in multiple languages is a plus).
- Strong negotiation and conflict-resolution abilities.
- Ability to maintain accurate and detailed records of customer interactions.
- Analytical thinker with solid problem-solving and critical-thinking skills.
- Working knowledge of the National Credit Regulator (NCR) guidelines and the debt recovery process.
- Ability to build trust with clients and effectively probe to understand financial behavior changes.
Qualifications & Experience:
- Matric / Grade 12 required.
- 2–4 years of experience in a debt collections environment.
- Clear criminal record.
- Computer literacy and accurate data entry skills.
- Familiarity with debt collection laws and procedures is advantageous.
Core Competencies:
- Excellent verbal communication skills (proficiency in multiple languages is a plus).
- Strong negotiation and conflict-resolution abilities.
- Ability to maintain accurate and detailed records of customer interactions.
- Analytical thinker with solid problem-solving and critical-thinking skills.
- Working knowledge of the National Credit Regulator (NCR) guidelines and the debt recovery process.
- Ability to build trust with clients and effectively probe to understand financial behavior changes.
Qualifications & Experience:
- Matric / Grade 12 required.
- 2–4 years of experience in a debt collections environment.
- Clear criminal record.
- Computer literacy and accurate data entry skills.
- Familiarity with debt collection laws and procedures is advantageous.
Core Competencies:
- Excellent verbal communication skills (proficiency in multiple languages is a plus).
- Strong negotiation and conflict-resolution abilities.
- Ability to maintain accurate and detailed records of customer interactions.
- Analytical thinker with solid problem-solving and critical-thinking skills.
- Working knowledge of the National Credit Regulator (NCR) guidelines and the debt recovery process.
- Ability to build trust with clients and effectively probe to understand financial behavior changes.
Qualifications & Experience:
- Matric / Grade 12 required.
- 2–4 years of experience in a debt collections environment.
- Clear criminal record.
- Computer literacy and accurate data entry skills.
- Familiarity with debt collection laws and procedures is advantageous.
- Excellent verbal communication skills (proficiency in multiple languages is a plus).
- Strong negotiation and conflict-resolution abilities.
- Ability to maintain accurate and detailed records of customer interactions.
- Analytical thinker with solid problem-solving and critical-thinking skills.
- Working knowledge of the National Credit Regulator (NCR) guidelines and the debt recovery process.
- Ability to build trust with clients and effectively probe to understand financial behavior changes.
- Matric / Grade 12 required.
- 2–4 years of experience in a debt collections environment.
- Clear criminal record.
- Computer literacy and accurate data entry skills.
- Familiarity with debt collection laws and procedures is advantageous.
Core Competencies:
- Excellent verbal communication skills (proficiency in multiple languages is a plus).
- Strong negotiation and conflict-resolution abilities.
- Ability to maintain accurate and detailed records of customer interactions.
- Analytical thinker with solid problem-solving and critical-thinking skills.
- Working knowledge of the National Credit Regulator (NCR) guidelines and the debt recovery process.
- Ability to build trust with clients and effectively probe to understand financial behavior changes.
Qualifications & Experience:
- Matric / Grade 12 required.
- 2–4 years of experience in a debt collections environment.
- Clear criminal record.
- Computer literacy and accurate data entry skills.
- Familiarity with debt collection laws and procedures is advantageous.
26 Feb 2026;
from:
careers24.com