Description:
Their Focus:- Exposure to Large-Scale Wireless Infrastructure - They build and operate their own custom wireless network, including towers, access points, hotspots, and proprietary hardware.
- Fast-Paced, High-Impact Technical Environment - They run thousands of hotspots. Network issues are high-priority and meaningful. A NOC Engineer directly contributes to uptime, reliability, and service quality for tens of thousands of users.
- Opportunities for Growth & Skill Expansion - Get exposure to network monitoring & optimization and Radio/Wi-Fi technologies.
- Mission-Driven, Community-Focused Work - The companys core mission is to bridge the digital divide and provide affordable internet access to under-served communities.
Key Responsibilities:
- Field Team Support: Monitor escalations and assist with device, connection, and bespoke requests.
- PRTG Monitoring: Track offline sites/sectors, identify recurring issues, update sector details, and alert NOC teams.
- Escalations: Manage down/flapping/restoring sites; support Area Managers on client-specific issues.
- APEX Support: Handle complex escalations related to network quality, VPN, VoIP, or cloud services.
- Node Management: Monitor node capacity, migrate clients as needed, and plan new sectors with Mast Engineers.
- Network Management & Design: Lead OSPF, MPLS/VLAN, IP addressing, and change control processes.
- Monitoring & Troubleshooting: Proactively detect and resolve network issues; escalate unresolved fibre/RF faults.
- Client & Internal Escalations: Serve as the final escalation point, resolve complex client queries, and mentor Juniors.
- Security & Compliance: Deploy firewall configurations and enforce SOPs for network security.
- Collaboration & Cross-Functional Support: Work with Field Ops, RF, and CE teams to maintain network resilience.
- Project Management & Documentation: Lead network projects, document changes, and support infrastructure upgrades/migrations.
Job Experience and Skills Required:
- 34 years experience in a NOC role with at least one networking qualification.
25 Feb 2026;
from:
gumtree.co.za