Description:
Assistant General Management CoupleLocation: Luxury Game Lodge – South AfricaReporting To: General Manager / Lodge OwnerEmployment Type: Live-in Position (Couple Role)ðï¸ Position OverviewA luxury game lodge in South Africa is seeking a dynamic, experienced Assistant General Management Couple to support the General Manager in overseeing daily lodge operations. This role is ideal for a hospitality-driven couple where complementary skills (e.g., Front of House & Operations / Field Guide & Administration / F&B & Maintenance) ensure seamless guest experiences and operational excellence.The couple will act as second-in-command, maintaining 5-star standards, ensuring guest satisfaction, managing staff, and overseeing lodge performance in line with brand standards and conservation values.Key Responsibilitiesð§ð¼ Assistant GM – Partner 1 (Operations / FOH / Admin Focus)Oversee daily lodge operations in the absence of the General ManagerManage Front of House, reservations, and guest relationsEnsure exceptional 5-star guest experiencesHandle complaints and special requests professionallyAssist with budgeting, stock control, and financial reportingMonitor service standards in housekeeping and F&BStaff scheduling, training, and performance managementEnsure compliance with South African labour and health & safety regulationsSupport marketing initiatives and community engagementð¿ Assistant GM – Partner 2 (Field / Maintenance / F&B / Guiding Focus – Depending on Skillset)(Specific duties depend on qualifications and lodge needs)Option A – Field Guide / Safari OperationsConduct guided game drives and bush walks (if qualified)Ensure guest safety and environmental complianceMaintain safari vehicles and equipmentShare conservation knowledge and lodge sustainability initiativesOption B – Maintenance / Technical OperationsOversee lodge maintenance, infrastructure, and groundsManage preventative maintenance programsSupervise workshop and maintenance staffEnsure water, sola...Assistant General Management Couple
Location: Luxury Game Lodge – South AfricaReporting To: General Manager / Lodge Owner
Employment Type: Live-in Position (Couple Role)
ðï¸ Position Overview
A luxury game lodge in South Africa is seeking a dynamic, experienced Assistant General Management Couple to support the General Manager in overseeing daily lodge operations. This role is ideal for a hospitality-driven couple where complementary skills (e.g., Front of House & Operations / Field Guide & Administration / F&B & Maintenance) ensure seamless guest experiences and operational excellence.The couple will act as second-in-command, maintaining 5-star standards, ensuring guest satisfaction, managing staff, and overseeing lodge performance in line with brand standards and conservation values.
Key Responsibilities
ð§ð¼ Assistant GM – Partner 1 (Operations / FOH / Admin Focus)
- Oversee daily lodge operations in the absence of the General Manager
- Manage Front of House, reservations, and guest relations
- Ensure exceptional 5-star guest experiences
- Handle complaints and special requests professionally
- Assist with budgeting, stock control, and financial reporting
- Monitor service standards in housekeeping and F&B
- Staff scheduling, training, and performance management
- Ensure compliance with South African labour and health & safety regulations
- Support marketing initiatives and community engagement
ð¿ Assistant GM – Partner 2 (Field / Maintenance / F&B / Guiding Focus – Depending on Skillset)
(Specific duties depend on qualifications and lodge needs)Option A – Field Guide / Safari Operations
- Conduct guided game drives and bush walks (if qualified)
- Ensure guest safety and environmental compliance
- Maintain safari vehicles and equipment
- Share conservation knowledge and lodge sustainability initiatives
- Oversee lodge maintenance, infrastructure, and grounds
- Manage preventative maintenance programs
- Supervise workshop and maintenance staff
- Ensure water, solar, generator, and waste systems operate efficiently
- Oversee kitchen and bar operations
- Monitor food quality, hygiene, and stock control
- Manage supplier relationships
Minimum Requirements
For Both:
- Minimum 3–5 years’ experience in luxury lodge or 4/5-star hospitality management
- Strong leadership and staff management skills
- Excellent guest service orientation
- Financial acumen and stock control experience
- Valid driver’s license
- Computer literacy (MS Office, hospitality systems such as Opera / NightsBridge)
- South African work eligibility
Additional (Role Dependent):
- Valid FGASA qualification & PDP (if guiding)
- First Aid certification
- Hospitality diploma or relevant qualification
- Maintenance or trade certification (if applicable)
Key Competencies
- Strong communication & interpersonal skills
- Conflict resolution abilities
- Problem-solving & decision-making
- Attention to detail
- Ability to work under pressure
- High emotional intelligence
- Cultural sensitivity
- Passion for wildlife conservation
Working Conditions
- Live-in position (shared accommodation provided)
- 6 weeks on / 2 weeks off cycle (depending on lodge policy)
- Remote bush environment
- Weekend and public holiday work required
Performance Indicators (KPIs)
- Guest satisfaction scores
- Staff retention and morale
- Budget adherence
- Service quality audits
- Operational efficiency
Requirements:
- Oversee daily lodge operations in the absence of the General Manager
- Manage Front of House, reservations, and guest relations
- Ensure exceptional 5-star guest experiences
- Handle complaints and special requests professionally
- Assist with budgeting, stock control, and financial reporting
- Monitor service standards in housekeeping and F&B
- Staff scheduling, training, and performance management
- Ensure compliance with South African labour and health & safety regulations
- Support marketing initiatives and community engagement
- Conduct guided game drives and bush walks (if qualified)
- Ensure guest safety and environmental compliance
- Maintain safari vehicles and equipment
- Share conservation knowledge and lodge sustainability initiatives
- Oversee lodge maintenance, infrastructure, and grounds
- Manage preventative maintenance programs
- Supervise workshop and maintenance staff
- Ensure water, solar, generator, and waste systems operate efficiently
- Oversee kitchen and bar operations
- Monitor food quality, hygiene, and stock control
- Manage supplier relationships
- Minimum 3–5 years’ experience in luxury lodge or 4/5-star hospitality management
- Strong leadership and staff management skills
- Excellent guest service orientation
- Financial acumen and stock control experience
- Valid driver’s license
- Computer literacy (MS Office, hospitality systems such as Opera / NightsBridge)
- South African work eligibility
- Valid FGASA qualification & PDP (if guiding)
- First Aid certification
- Hospitality diploma or relevant qualification
- Maintenance or trade certification (if applicable)
- Strong communication & interpersonal skills
- Conflict resolution abilities
- Problem-solving & decision-making
- Attention to detail
- Ability to work under pressure
- High emotional intelligence
- Cultural sensitivity
- Passion for wildlife conservation
- Live-in position (shared accommodation provided)
- 6 weeks on / 2 weeks off cycle (depending on lodge policy)
- Remote bush environment
- Weekend and public holiday work required
- Guest satisfaction scores
- Staff retention and morale
- Budget adherence
- Service quality audits
- Operational efficiency
23 Feb 2026;
from:
careers24.com