Branch Manager

Description:

Parts Incorporated Africa is seeking a target‑driven, enthusiastic Branch Manager for the Riverhorse branch. The role focuses on ensuring branch growth, profitability, and alignment with group strategy.

Requirements:

• NQF 7 in Sales & Marketing, Business Administration or related.
• 10+ years’ experience in the automotive aftermarket industry.
• Strong background in Branch/Sales/Warehouse Management.
• Extensive industry knowledge and leadership capability.
• Solid understanding of labour legislation (LRA, BCEA, EEA).
• Strong administration, internal controls, HR, financial and business management skills.
• Hands‑on operational style; good asset management and procurement understanding.
• Computer literate; strong communication and customer‑relationship abilities.
• Ability to work effectively across all management levels.
• Clear criminal record.

Key Performance Indicators includes, but not limited to.
Human Resource Management:

1. Manage, motivate, recruit, train, and develop staff according to company policies and employment laws.
2. Ensure HR procedures are followed and labour legislation is understood.
3. Work effectively with superiors, peers, and staff.

Staffing:

1. Create a productive team that contributes to exceeding sales and operations budgets.
2. Communicate with Sales, Admin, Supply Chain, Procurement and RDC for smooth operations.
3. Provide leadership and guidance to direct reports.
4. Perform employee reviews.
5. Liaise with HR regarding staff queries, overtime, leave, etc.

Sales and Marketing:

1. Plan, forecast and report on revenue, costs, and business performance.
2. Be sales‑oriented and goal‑driven with a proven track record.
3. Plan and implement marketing, sales and promotional activities.
4. Manage selling and customer service activities to optimize sales, profitability, and customer satisfaction.
5. Manage costs, overheads and all factors affecting profitability.
6. Liaise with suppliers and business partners.
7. Nurture existing customer relationships.
8. Achieve revenue targets, grow the customer base and increase regional market share.
9. Use key account management to sustain high‑performing accounts.
10. Support staff in new sales and marketing strategies.
11. Work with marketing to strengthen relationships.
12. Maintain sound knowledge of company products.
13. Have good working knowledge of procurement processes.

Customer Services:

1. Provide assistance and advice on products and services.
2. Communicate courteously via phone, email and in person.
3. Investigate and solve customer problems.
4. Keep accurate records of customer interactions.
5. Develop customer service policies aligned with company standards.

Administrative Duties:

1. Maintain strong administration and internal controls.
2. Be strongly computer literate.
   

Logistics:

1. Ensure timely supply of services and parts.
2. Provide supplier and product feedback.
3. Attend to correspondence timeously and effectively.

Management:

1. Provide leadership to direct reports.
2. Perform employee reviews.
3. Monitor branch costs and reconcile as required.
4. Manage programs to ensure timely delivery of objectives.
5. Define branch goals, objectives and measurements.

Reports:

1. Ensure proper tracking of sales and branch activities.
2. Prepare monthly branch reports.
3. Ensure debtors and creditors are maintained.
4. Review monthly sales and expenditure reports.

Budgets:

1. Ensure operational costs are not exceeded.
2. Forecast and prepare budgets.
3. Manage costs and overheads affecting profitability.
4. Implement cost‑saving changes when necessary.

Requirements:

Parts Incorporated Africa is seeking a target‑driven, enthusiastic Branch Manager for the Riverhorse branch. The role focuses on ensuring branch growth, profitability, and alignment with group strategy.

Requirements:

• NQF 7 in Sales & Marketing, Business Administration or related.
• 10+ years’ experience in the automotive aftermarket industry.
• Strong background in Branch/Sales/Warehouse Management.
• Extensive industry knowledge and leadership capability.
• Solid understanding of labour legislation (LRA, BCEA, EEA).
• Strong administration, internal controls, HR, financial and business management skills.
• Hands‑on operational style; good asset management and procurement understanding.
• Computer literate; strong communication and customer‑relationship abilities.
• Ability to work effectively across all management levels.
• Clear criminal record.

Key Performance Indicators includes, but not limited to.
Human Resource Management:

• NQF 7 in Sales & Marketing, Business Administration or related.
• 10+ years’ experience in the automotive aftermarket industry.
• Strong background in Branch/Sales/Warehouse Management.
• Extensive industry knowledge and leadership capability.
• Solid understanding of labour legislation (LRA, BCEA, EEA).
• Strong administration, internal controls, HR, financial and business management skills.
• Hands‑on operational style; good asset management and procurement understanding.
• Computer literate; strong communication and customer‑relationship abilities.
• Ability to work effectively across all management levels.
• Clear criminal record.