Description:
ð??¯ Key Focus of the RoleYou will be responsible for:
- Providing hands-on technical support and maintenance for ERP and business-critical systems
- Ensuring optimal performance of SAP, Evolve, and Xperteck
- Supporting system enhancements, upgrades, and implementation projects
ð??§ Core Responsibilities
ERP System Support & Maintenance
Provide application support to internal users and external stakeholders Troubleshoot, diagnose, and resolve system issues efficiently Assign priority levels to logged calls (Low / Medium / High / Urgent / Critical) Perform root cause analysis on recurring incidents Maintain and monitor system performance to ensure uptime and reliability Carry out scheduled system maintenance tasksSystems Covered (Non-Negotiable Experience Required)
SAP Evolve XperteckCandidates must have proven hands-on working experience supporting at least one of these systems, with strong preference given to those experienced in multiple platforms.Continuous Improvement & Projects
Assist with ERP product enhancements and new developments Participate in pre- and post-implementation support Provide system expertise during divisional and cross-functional projects Recommend improvements to business processes and system usage Maintain and enhance the Help Desk knowledge baseData & Reporting
Maintain data quality and integrity across systems Work with databases, reporting tools, and query systems Document technical procedures and newly developed functionalityStakeholder & Supplier Management
Provide clear, professional communication to all stakeholders Manage relationships with approved 1st and 2nd level support suppliers Participate in weekly problem-analysis meetings Support Alert Management processesâ?? Minimum Requirements
Diploma or Certificate in Information Technology (System Support or similar) Minimum 5 years experience supporting ERP systems in a production, customer-facing environment Strong experience working with:SAP Evolve Xperteck Experience with database systems, reporting tools, and queries Strong troubleshooting and analytical skills Excellent verbal and written communication skills Strong time management and prioritisation ability Ability to build professional relationships across departments Team player with a strong d
21 Feb 2026;
from:
gumtree.co.za