Description:
KEY PERFORMANCE AREAS
Business Development
Maintain the companys brand reputation and business ethos in a consistently professional manner. Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager. Complete and maintain a client call planner on a rolling four- to six-week cycle. Monitor sales performance and gross profit activities.Customer Relationship Management
Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager. Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts. Ensure staff training is conducted for all clients and that all related administrative requirements are completed (e.g. training registers, training certificates). Build and maintain strong working relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers). Provide prompt, professional service and assistance at all times. Assist with customer deliveries in unforeseen circumstances when required. Assess customer needs and recommend the most suitable products and their efficient use. Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers. Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments. Apply the companys consultative sales approach by delivering hands-on service to enhance overall customer value. Provide after-hours emergency service support to customers when required. Strengthen customer relationships through innovative products, sales demonstrations, regular service visits, and ongoing training. Develop a strong understanding of customer operations and provide tailored solutions as a specialist in advanced cleaning and sanitation processes.Communication and Feedback
Attend and actively participate in all sales meetings. Communicate information regarding competitor products, key account developments, and other relevant market intelligence gathered during field activities to the Sales Manager. Submit a weekly sales and technical report to the Sales Manager. Adhere to company data and communication policies at all times. Use prescribed templates where applicable. Meet all set and required deadlines.Administration Services
Assist the Debtors Department with the fo
20 Feb 2026;
from:
gumtree.co.za