Office Administrator

Description:

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To enable the business to make sound financial and commercial decisions, we need a highly organised, detail-oriented Office Administrator who will take ownership of day-to-day financial records while also providing essential administrative and sales support for the business.

This role is ideal for someone who enjoys wearing multiple hats maintaining accurate books, supporting internal operations, managing staff and interacting with customers in a professional and friendly manner within a technical environment.

The Office Administrator will play a key role in ensuring financial accuracy, operational efficiency, and a positive experience for both, the business manager and customers.

Critical Success Factors (CSFs):

1. Financial Accuracy & Integrity

   Consistently maintains error-free financial records and reliable reporting.

   1. Ownership & Accountability

      Takes full responsibility for bookkeeping and administrative outcomes without constant supervision. Managing and coordinating internal staff, including assigning responsibilities, monitoring performance, and ensuring accountability across the team.

      1. Operational Efficiency

         Streamlines processes and improves systems to save time and reduce errors.

         1. Professional Customer Interaction

            Handles customer enquiries and billing issues with clarity, patience, and professionalism.

            1. Reliability & Consistency

               Meets deadlines, follows through on commitments, and can be depended on during critical reporting periods.

               1. Personal development.