Description:
An Operations Administrator is a key operational enabler who ensures seamless, efficient, and high-quality delivery of technical services and projects. This is achieved by providing critical administrative, coordination, and direct support to the Technical Manager and Technical Director managing schedules, documentation, resources, and client/vendor interactions to drive project success, minimize downtime, maintain compliance, optimize resource utilization, and support revenue-generating activities through reliable back-office execution in a fast-paced, technical service environment.
Key Responsibilities
Strategy & Operational Leadership
Develop and maintain standardized operational processes, workflows, and templates for service delivery, project coordination, inventory management, and reporting to enhance efficiency and scalability across CCTV installations, PABX deployments, connectivity setups, and IT support services. Support the Technical Manager and Technical Director in strategic operational planning by preparing data-driven insights, performance reports, resource forecasts, and recommendations for process improvements or capacity planning. Track and monitor key operational KPIs (e.g., job completion rates, first-time fix rates, SLA compliance, response times, technician utilization, inventory turnover), prepare regular dashboards, and flag deviations for corrective action.
Business Operations & Coordination
Coordinate end-to-end scheduling of installations, site surveys, maintenance visits, fault resolutions, and upgrades for CCTV systems, PABX telephony, connectivity links (fiber/wireless), and IT infrastructure, ensuring optimal allocation of technicians, vehicles, and equipment. Manage the full lifecycle of service tickets, work orders, job cards, and project documentation using CRM/ticketing systems, updating statuses in real-time, escalating urgent issues, and ensuring timely closure. Handle client communications, follow-ups, quotations processing, invoice tracking, and query resolution to deliver exceptional service and support sales/repeat business.
Support to Technical Manager and Technical Director
Provide high-level administrative and executive support to the Technical Manager and Technical Director, including calendar management, meeting preparation (agendas, minutes, action tracking), report compilation, and ad-hoc research on technical trends or vendor options. Assist in tracking high-priority projects, resource planning for technical teams, certification/compliance monitoring (e.g., installer qualifications for CCTV/PABX), and preparation of technical proposals or executive summaries. Act as a central liaison for internal escalations, gathering details from field te
20 Feb 2026;
from:
gumtree.co.za