Staffing complex Supervisor

Description:

Roles and Responsibilities
Hospitality Industry Location
Emerald Resort and Casino Vanderbijlpark, Gauteng, South Africa
Position Type
Full-time, Flexi hours
Reports to
General Manager
Salary
R13000 CTC (statuary deductions excluded)

1. Role OverviewThe Staffing Complex Supervisor integrates strategic staffing and complex operations leadership. Youll lead talent acquisition and retention while overseeing daily operations across one or multiple facilities. You ensure the right people are in the right roles, in the right locations, at the right timewhile keeping operational efficiency and quality at the forefront
   
   
   1. Key Responsibilities
   2. Staffing & Talent ManagementDesign and execute staffing strategies to meet evolving operational demands.
      Manage full recruiting lifecycle: sourcing, screening, interviewing, offer negotiation, and hiring.
      Collaborate with complex managers to forecast headcount needs and skill requirements
      Oversee onboarding, including documentation, training coordination, and cultural integration
      Track KPIs Customer Service skills, Time keeping, Uniform Standards, Product knowledge, client communication, retention, candidate satisfaction
      
      Track and manage the Staff time keeping trough PRP (biometric system)
      En roll staff
      Create assignments
      Roster staff according to client requirements
      Manage Clocking exceptions Daily
      
      Manage and track staff Discipline trough approved code of conduct
      Oversee the day to day operations of assigned employees, ensuring efficient workflows and compliance and service delivery
      Oversee and assist with Stock count and Cash up procedures to ensure Shortages / Overages are managed and controlled
      Conduct regular inspections to ensure facilities meet safety, health, and regulatory standards
      Handle stakeholder and client escalations, ensuring timely and effective resolution.
      
      Complex Departments and Positions
      Theme Park
      Waiters
      Bartenders
      Chefs (various levels)
      Setup crew
      Que Controllers
      Cashiers
      Vendors
      Lyric Theatre
      Bartenders
      Ushers
      
      Candylicious
      Team leaders
      Team players