Description:
Purpose of the Role:To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.
Key Responsibilities Include but Are Not Limited To
Managing customer queries via phone, email, social media, and in-store support
Resolving complaints professionally and escalating when necessary Processing orders, returns, and exchanges accurately Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery Providing product information and assisting customers with recommendations Monitoring and responding to social media and online reviews Tracking customer interactions and maintaining accurate records Supporting promotions, launches, and customer campaigns Assisting with ecommerce queries and online order support Identifying opportunities to improve the overall customer experience General administrative duties and ad hoc support Criteria
Minimum 2 years experience in a customer service role Proficient in MS Office and digital communication platforms Experience in retail or ecommerce environment advantageous Strong communication and interpersonal skills Ability to remain calm and solution-focused under pressure High attention to detail and strong organisational skills Reliable, proactive, and customer-centric mindset Interest in cooking and baking advantageous Drivers licence and own transport advantageous Proficient in English and Afrikaans (read, speak and write)
19 Feb 2026;
from:
gumtree.co.za