Description:
About the Role
The Training Content Developer & Writer supports the HR Learning & Development function by assisting in the creation, development, structuring and standardisation of retail training manuals and learning materials.
The primary focus of this role is training content development, documentation and quality assurance of learning materials under the guidance of the Training Facilitator.
This is an entry-level opportunity designed for individuals seeking practical experience in instructional design, content development and retail training support.
Training Content Development & Manual Creation
-Customer service standards
-Sales techniques and upselling practices
-Product knowledge and brand storytelling
-POS processes and cash handling procedures
-Stock handling and loss prevention procedures
-Visual merchandising standards
-Company policies and compliance guidelines Draft training assessments, quizzes and knowledge checks to support learning retention. Assist in creating facilitator guides and supporting notes where required. Ensure all content aligns with Carrol Boyes brand identity, tone and operational standards.
Research, Analysis & Information Gathering
Conduct information-gathering sessions with the Training Facilitator and relevant stakeholders.Liaise with Store Managers and retail teams (under guidance) to understand real-time operational processes.
Review existing SOPs, policies and operational documents to extract relevant training content.
Identify content gaps in current training material and recommend updates.
Observe store procedures where required to ensure training documentation reflects practical application.
Content Review & Quality Assurance
Proofread and edit training materials for clarity, grammar, consistency and professionalism. Ensure documents follow approved templates and formatting standards. Maintain version control of all training materials. Implement feedback provided by the Training Facilitator in a timely and accurate manner. Ensure training documentation remains aligned with updated operational procedures.Training Support & Learning Administration
Assist in organising and maintaining training documentation files (digital and manual). Support preparation of t
19 Feb 2026;
from:
gumtree.co.za