Description:
Internship: Junior IT Helpdesk Technician
This internship position is intended for an entry-level IT candidate seeking practical, hands-on experience in a corporate IT environment. The Junior IT Helpdesk Technician will provide first-line and second-line technical support to internal staff, under the supervision and guidance of senior IT personnel.
The role is internally focused and support-based, with an emphasis on learning, troubleshooting, and maintaining day-to-day IT operations rather than owning systems or development functions. The successful candidate will gain exposure to desktop support, network environments, server applications, and general IT administration.
Key Responsibilities:
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Providing timely technical support to employees through the IT helpdesk system
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Logging, tracking, and resolving IT support tickets in line with internal service standards
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Assisting with the administration and maintenance of user accounts, hardware, and software
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Supporting basic Active Directory and Microsoft Exchange user administration
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Assisting with desktop setup, configuration, and troubleshooting of end-user devices
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Supporting routine system maintenance, updates, backups, and security procedures
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Ensuring IT equipment is correctly set up, maintained, and operational
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Assisting with the onboarding and offboarding of IT equipment
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Escalating complex issues to senior IT staff where required
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Maintaining accurate records of IT assets and support activities
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Carrying out ad-hoc IT-related tasks as instructed by the IT Manager or management team
Requirements:
-
Providing timely technical support to employees through the IT helpdesk system
-
Logging, tracking, and resolving IT support tickets in line with internal service standards
-
Assisting with the administration and maintenance of user accounts, hardware, and software
-
Supporting basic Active Directory and Microsoft Exchange user administration
-
Assisting with desktop setup, configuration, and troubleshooting of end-user devices
-
Supporting routine system maintenance, updates, backups, and security procedures
-
Ensuring IT equipment is correctly set up, maintained, and operational
-
Assisting with the onboarding and offboarding of IT equipment
-
Escalating complex issues to senior IT staff where required
-
Maintaining accurate records of IT assets and support activities
-
Carrying out ad-hoc IT-related tasks as instructed by the IT Manager or management team
-
Grade 12 ( Matric )
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Completed post-Matric IT qualification
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Fluent in English and Afrikaans
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Basic experience or exposure to:
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Windows desktop environments
-
Corporate network environments
-
Desktop and user support
-
-
Fundamental understanding of IT troubleshooting principles
-
Willingness to learn and work under supervision
-
Good communication and time-management skills
-
Windows desktop environments
-
Corporate network environments
-
Desktop and user support
-
Exposure to Active Directory or Microsoft Exchange
-
Exposure to MS SQL environments
-
Familiarity with IT ticketing systems
-
Interest in IT security and systems administration
Minimum Requirements
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Grade 12 ( Matric )
-
Completed post-Matric IT qualification
-
Fluent in English and Afrikaans
-
Basic experience or exposure to:
-
Windows desktop environments
-
Corporate network environments
-
Desktop and user support
-
-
Fundamental understanding of IT troubleshooting principles
-
Willingness to learn and work under supervision
-
Good communication and time-management skills
Advantageous (but not required):
-
Exposure to Active Directory or Microsoft Exchange
-
Exposure to MS SQL environments
-
Familiarity with IT ticketing systems
-
Interest in IT security and systems administration