Description:
ENVIRONMENT:
A leading school supplies provider, having recently enhanced their go-to-market strategy, is expanding their Telesales team to strengthen customer relationships, reactivate dormant accounts, and increase trading profit across their mid-tier customer segment. This role has a strong outbound sales focus, targeting previously inactive or underperforming customers to rebuild engagement and drive renewed purchasing activity. The Telesales Consultant will manage a dedicated customer portfolio, ensuring consistent monthly contact while driving growth through increased product category adoption and support of supplier-led campaigns. This role is ideal for a proactive, target-driven individual who thrives on outbound calling, relationship rebuilding, and delivering outstanding customer service over the phone.
DUTIES:
- Manage a fixed customer portfolio, with a strong focus on outbound calling to revive dormant and under-trading customers.
- Ensure each active and reactivated client is contacted at least once per month as part of a structured call cycle.
- Execute targeted outbound call campaigns aligned to regional sales plans, category priorities, and supplier initiatives.
- Grow basket value through cross-selling and activation of additional product categories within reactivated and existing accounts.
- Proactively participate in supplier activations, introducing customers to new products, seasonal promotions, and campaigns.
- Complete high-volume outbound calls daily to meet activity, reactivation, and revenue targets.
- Process customer orders accurately and efficiently, managing stock availability and offering suitable alternatives where required.
- Handle customer queries professionally, resolve complaints, and manage backorder communication transparently.
- Follow up on quotes to close sales and improve conversion rates.
- Maintain accurate client records, including call outcomes, reactivation status, pricing, and customer preferences.
- Assist with credit note requests and ensure compliance with internal procedures.
REQUIREMENTS:
Knowledge & Systems:
- Understanding of pricing structures, including contract pricing, buyouts, and mark-up calculations.
Experience & Qualifications:
Minimum 2–3 years’ telesales or internal sales experience with a proven outbound sales track record. Demonstrated experience in reactivating dormant customers or growing underperforming accounts is highly advantageous. Experience managing a customer portfolio preferred. Matric (Grade 12) is essential. Fluent in Afrikaans or have Afrikaans as their first language.