Description:
Note: This role is with Matriarch Asset Managers, a Fedgroup Partner Company.
Workflow Manager
(O&M Traffic Control Function)
About Us
Matriarch is a specialist energy asset and utilities management partner, delivering advanced Solar O&M and tailored Utilities Management solutions. Through disciplined execution, IoT-enabled insight, and operational excellence, we optimise asset performance while safeguarding SLA compliance and long-term client value.
Purpose
The Workflow Manager serves as the central coordination hub within the O&M function, ensuring disciplined information flow, accurate ticket routing, and structured work allocation. Acting as the operational "traffic controller" between Asset Managers, Technical teams, Service Desk, and specialist resources, this role protects SLA performance by ensuring that issues are prioritised correctly, routed efficiently, and closed out effectively. This is a high-impact operational coordination role requiring strong systems thinking, structure, and the ability to perform under pressure.
Key Responsibilities
Ticket Governance & Information Control
Own and manage the O&M ticketing system to ensure data integrity and operational transparency. Implement and enforce ticket conventions, classification standards, and data quality controls. Categorise and prioritise tickets in line with SLA requirements and defined response matrices. Ensure adequate and accurate information is captured to brief stakeholders and technical teams effectively. Monitor the full ticket lifecycle and drive closure efficiency.Work Allocation & Routing
Refine, implement, and adhere to structured workflow routing matrices. Allocate work to appropriate technical resources based on priority, capaci