Description:
We are seeking a dedicated Customer Service Representative to join our team.
In this role, you will act as a liaison, providing detailed product/service information, responding to customer inquiries, and resolving issues with precision and efficiency.Customer Service Representative Responsibilities
- Handle large volumes of incoming calls and generate sales leads.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Meet personal and team sales targets and call handling quotas.
- Resolve customer complaints, offering suitable solutions and alternatives within set time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Adhere to communication procedures, guidelines, and policies.
- Go the extra mile to engage and delight customers. Customer Service Representative skills and qualifications
- High school diploma or equivalent.
- Training will be offered, No Experience Needed
- Demonstrated ability to achieve sales quotas.
- Strong phone contact handling skills and active listening abilities.
- Customer-oriented mindset with an adaptability to different personality types.
- Exceptional communication and presentation skills.
- Capacity to multi-task, prioritize, and manage time effectively. Call 012 448 4852 or alternatively WhatsApp 067 761 8853
16 Feb 2026;
from:
gumtree.co.za