Description:
Job title: Branch: Supervisor
Business Unit: Europcar
Reports to: Branch Manager
Based at/in: King Shaka International Airport
Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based in King Shaka Airport as a Supervisor: Branch
Position overall objective: Supervisor: Branch oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in King Shaka Airport which often throws a variety of challenges.
Job Outputs:
• Plan, organize, coordinate, and supervise all branch activities.
• Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
• Management of shift handover and daily reports.
• Cash management and banking.
• Supervising office and car park, manpower deployment within the branch, and support environments.
• Manage risk by ensuring that company assets and resources are always safeguarded.
• Ensure correct fleet mix based on customer demand.
• Oversee housekeeping and cleanliness of the branch and operating environment.
• Document management
• Supervision and development of staff including training, coaching, and counseling.
• Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
• Authorize leave, overtime, walk-ups, and timekeeping of team members.
• Schedule and hold monthly team meetings and information sessions.
• General office, administration, and car park duties completed daily.
• Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
• Health and safety experience - monthly reports to be done
Minimum Experience:
- 2 years of supervisory / team lead experience in a similar environment.
- Car rental experience is preferred and highly desired.
Minimum Requirements:
• Valid drivers license
• Working knowledge of Basic Conditions of Employment Act or relevant basic conditions of employment legislation
•Advanced MS Excel skills
NB: The appointed person may be required to work weekends/shifts/overtime as required.
Minimum Qualification:
• Matric or equivalent NQF level 4 qualification.
Preferred Qualification:
• Business Management or other relevant tertiary qualification.
Competencies:
• Communication skills
• Business, operations, and personnel supervision skills.
• Planning, organizing, monitoring, evaluation, and reporting.
• Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.
• Diversity Management: Effective in working with people of different cultures and values.
• Customer Service
• Time Management
• Conflict management
• Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.
• Work under pressure
• Assertiveness
• Emotional Intelligence
• Strong organizational, multitasking and administrative skills.
• Good judgment and problem-solving skills.
• Sales and growth orientated: understand the market and competition, and drive for results.
• Innovative, decisive and disciplined.
Personal Attributes:
• Committed
• Professional; must project a professional, mature, and positive image during all interactions.
• Highly resilient
• Honesty and integrity in all business dealings.
• Energetic
• Deadline driven
• High tolerance levels and have an “open door” attitude.
• Must have a vision for the team, and the drive and ability to strive for that vision.
Requirements:
- 2 years of supervisory / team lead experience in a similar environment.
- Car rental experience is preferred and highly desired.