Description:
Provide timely, staff-focused L1/L2 technical support for end-user devices, operating systems, and core business applications; ensure reliable, secure, and well-documented desktop services.
Key Responsibilities:
- Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
- Provide remote assistance and desk-side support as needed.
- Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
- Maintain accurate asset inventory and documentation.
- Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
- Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
- Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
- Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
- Work with suppliers and support partners to resolve issues and complete warranty repairs.
- Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
- Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
- Provide on-call/after-hours support as required.
Requirements:
Provide timely, staff-focused L1/L2 technical support for end-user devices, operating systems, and core business applications; ensure reliable, secure, and well-documented desktop services.
Key Responsibilities:
- Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
- Provide remote assistance and desk-side support as needed.
- Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
- Maintain accurate asset inventory and documentation.
- Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
- Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
- Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
- Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
- Work with suppliers and support partners to resolve issues and complete warranty repairs.
- Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
- Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
- Provide on-call/after-hours support as required.
Provide timely, staff-focused L1/L2 technical support for end-user devices, operating systems, and core business applications; ensure reliable, secure, and well-documented desktop services.
Key Responsibilities:
- Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
- Provide remote assistance and desk-side support as needed.
- Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
- Maintain accurate asset inventory and documentation.
- Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
- Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
- Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
- Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
- Work with suppliers and support partners to resolve issues and complete warranty repairs.
- Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
- Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
- Provide on-call/after-hours support as required.
- Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
- Provide remote assistance and desk-side support as needed.
- Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
- Maintain accurate asset inventory and documentation.
- Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
- Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
- Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
- Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
- Work with suppliers and support partners to resolve issues and complete warranty repairs.
- Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
- Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
- Provide on-call/after-hours support as required.
- Desktop Support: 1 to 2 years
- Troubleshooting: 1 to 2 years
- It Support: 1 to 2 years
- Upgrade Support: 1 to 2 years
- Resolve Issues: 1 to 2 years
Experience:
- A+, N+ or Diploma in IT (or equivalent experience).
- 2+ years in desktop support or similar role.
Technical Skills
- Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks.
- Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
- Nice to have: ITIL familiarity; Linux exposure.
Soft Skills
- Strong troubleshooting and analytical ability.
- Clear, empathetic communication with non-technical users.
- Organized and able to prioritize in a busy queue.
- Staff-centric mindset
- Working Conditions:
- Office-based; occasional travel to satellite sites.
- Possible after-hours/on-call rotation.
Experience:
- A+, N+ or Diploma in IT (or equivalent experience).
- 2+ years in desktop support or similar role.
Technical Skills
- Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks.
- Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
- Nice to have: ITIL familiarity; Linux exposure.
Soft Skills
- Strong troubleshooting and analytical ability.
- Clear, empathetic communication with non-technical users.
- Organized and able to prioritize in a busy queue.
- Staff-centric mindset
- Working Conditions:
- Office-based; occasional travel to satellite sites.
- Possible after-hours/on-call rotation.
- A+, N+ or Diploma in IT (or equivalent experience).
- 2+ years in desktop support or similar role.
- Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks.
- Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
- Nice to have: ITIL familiarity; Linux exposure.
- Strong troubleshooting and analytical ability.
- Clear, empathetic communication with non-technical users.
- Organized and able to prioritize in a busy queue.
- Staff-centric mindset
- Working Conditions:
- Office-based; occasional travel to satellite sites.
- Possible after-hours/on-call rotation.
Experience:
- A+, N+ or Diploma in IT (or equivalent experience).
- 2+ years in desktop support or similar role.
Technical Skills
- Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks.
- Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
- Nice to have: ITIL familiarity; Linux exposure.
Soft Skills
- Strong troubleshooting and analytical ability.
- Clear, empathetic communication with non-technical users.
- Organized and able to prioritize in a busy queue.
- Staff-centric mindset
- Working Conditions:
- Office-based; occasional travel to satellite sites.
- Possible after-hours/on-call rotation.
14 Feb 2026;
from:
careers24.com