Description:
Requirements:- Matric certificate
- Fluent in English and Afrikaans
- Sales and/or leadership experience
- Strong written and verbal communication skills
- Registered Debt Counsellor or proven experience in Debt Counselling
Key Responsibilities
- Oversee the accuracy and quality of budgets prepared by Sales Consultants before submission to clients.
- Prepare and update the Production Board on a daily basis.
- Distribute the confirmed Production Board to Team Leaders and Managers once approved by Quality Control (QC).
- Track and calculate consultant conversion rates.
- Provide feedback to the Marketing department regarding lead quality when concerns are raised by consultants.
- Ensure consultants complete all required steps before leads are progressed to the client phase.
- Monitor that lead statuses are accurately maintained on the IFE system.
- Communicate QC feedback and errors to consultants for correction.
- Offer day-to-day support and guidance to team members when needed.
- Manage the opening and closing of IFE queues depending on consultant availability.
- Assist the support team by initiating required steps on IFE where necessary.
- Authorise second Debt Review applications where applicable.
- Escalate urgent matters to relevant departmental team leaders.
- Amend any discrepancies on the Production Board after submission to QC if required.
- Address staff concerns promptly and implement effective solutions.
- Maintain team morale and encourage consistent performance to drive quality deals and business growth
Prepare monthly weekend work schedules when consultants are rostered to work.
- Investigate and resolve duplicate lead issues.
- Conduct regular one-on-one performance discussions with team members.
- Propose improvements to existing processes where applicable.
- Perform quality assurance checks on telephonic and WhatsApp communications.
- Compile and provide reports on lead quality and performance trends
13 Feb 2026;
from:
gumtree.co.za