Description:
Senior Safari Travel Specialist
Design exceptional journeys. Influence service standards. Own the guest experience.
Hoedspruit | Remote considered for highly experienced candidates
R40 000 R45 000 per month
The Opportunity
This is a senior-level role suited to a safari professional who thrives across sales, operations, guest experience and detail-driven execution.
You will take ownership of the full client journey from first enquiry through itinerary design, booking, travel support and post-trip follow-up ensuring every interaction is seamless and every experience exceeds expectations.
You''ll also contribute to improving internal processes, supporting consultants and strengthening supplier partnerships.
About the Company
This owner-led safari travel specialist creates bespoke, high-touch itineraries for international guests seeking meaningful journeys across Southern Africa. Known for personalised service, operational precision and long-term client relationships, the business is growing steadily and investing in professionals who want to contribute ideas, strengthen systems and elevate guest experience.
You''ll join a collaborative, values-driven team that believes in integrity, innovation, passion, growth and accountability where each person plays a direct role in the companys success.
Key Responsibilities
Sales & Itinerary Design
- Convert enquiries into high-value, tailor-made safari itineraries
- Design creative, detailed travel plans covering accommodation, flights, transfers, activities and logistics
- Build visually engaging proposals using itinerary software
- Close bookings within agreed turnaround times
Operational Accuracy & Systems
- Maintain precise records across reservations, spreadsheets and guest documentation
- Follow established SOPs and ensure booking accuracy at all stages
- Confirm all logistics prior to travel and coordinate personalised guest touches
- Release provisional bookings timeously to maintain supplier trust
Guest Experience Ownership
- Communicate with guests throughout their journey with professionalism and warmth
- Provide support to travelling guests as part of a 24/7 duty roster (including weekends/public holidays)
- Manage post-travel follow-ups, feedback and review requests
Team & Process Contribution
- Support and guide consultants to strengthen service delivery
- Assist with onboarding and knowledge-sharing
- Step in to manage consultant inboxes when team members are unavailable
- Identify opportunities to improve workflows, systems and efficiency
Supplier Partnerships
- Maintain strong relationships with lodges, DMCs, airlines and transfer providers
- Negotiate effectively and nurture long-term supplier partnerships
What We''re Looking For