Description:
JOB FUNCTION AND RESPONSIBILITY: FIELD TECHNICIAN: MILLWRIGHT
JOB SUMMARY AND GENERAL RESPONSIBILITIESThe Field Technician: Millwright is responsible for providing high quality on-site technical expertise and service to customers in respect of the repair and/or servicing of poultry and piggery products/equipment.
The function includes but is not limited to the following:
1.1. Attending to the repair and servicing of poultry and piggery products/equipment including but not limited to fault finding, maintenance, and troubleshooting of electrical and mechanical faults.
1.2. Attending to the installation of poultry and piggery products/equipment in compliance with customer requirements.
1.3. Attending to the installation of electrical wiring, distribution board or any other type of electrical wiring or equipment as may be required.
1.4. Attending to the programming of poultry and piggery products/equipment.
1.5. Diagnose errors or technical problems and determine proper solutions.
1.6. Resolve technical and procedural problems.
1.7. Regular customer field visits to inspect installed poultry and piggery products/equipment.
1.8. Provide customer support during field visits.
1.9. Customer service including resolving customer queries and concerns.
1.10. Attending to callouts and breakdowns, including after hour callouts and breakdowns, in order to identify and resolve problems.
1.11. Assisting the Operations Manager and Installation Teams with commissioning projects.
1.12. Completing job cards and attending to general maintenance.
1.13. Assisting with stock taking if necessary.
1.14. Oversee ongoing projects.
1.15. Making ad hoc deliveries of stock as and when required.
1.16. Produce timely and detailed service/installation reports.
1.17. Maintain technical and operational documentation.
1.18. Stays current with technological developments relating to poultry and piggery products/equipment.
LOCATION
Pomona, Kempton Park and any such other locations or destinations as determined by the Employer from time to time.
REPORTING RELATIONSHIPS
3.1. Reports to: Operations Manager.
3.2. Manages: Not Applicable.
SKILLS & REQUIRED COMPETENCIES
4.1. Qualified electrician with trade test red seal certificate.
4.2. High technical knowledge and skill.
4.3. Excellent communication skills.
4.4. Strong organisational and time management skills.
4.5. Strong administrative skills.
4.6. Resourcefulness and problem-solving skills.
4.7. Computer literate in Widows, MS Office as well as any other software owned or used by the Employer.