Description:
Overview:
Our client is a leading, large-scale, fitness and wellness organisation with a strong focus on member experience, community, and long-term engagement. This role involves supporting sales commercial performance by designing, administering, and continuously improving incentive/commission plans; oversight of accurate incentive calculations; and providing insight through reporting and analysis focussed on aligning sales behaviour to business strategy.
The successful candidate will support the organisation’s vision of being the world’s most loved exercise brand by living and role-modelling its values, and contributing to a collaborative, high-performance culture aligned with its people promise.
Responsibilities:
Incentives, commissions, targets & campaigns
Continuous design, maintain and administer incentive/commission/campaign plans to drive net revenue growth (monthly sales incentives, quarterly & annual bonuses, tactical accelerators, win-backs & retention of members etc.) Oversight of monthly/quarterly payouts to ensure accurate and on time payments; reconcile to source systems and finance records Manage exceptions and disputes; investigate root causes and document resolutions Ensure alignment between plan rules and payroll/finance processes Design and implement dashboards for sales leaders and accountable exco members Maintain an incentives policy document (reviewed annually or more frequently as agreed): sign-offs, version control, audit trails, and documented calculationsAnalytics & performance insight
Enhance and maintain sales performance reporting: Productivity, cost of acquisition (including impact of sales quality – i.e. value of contracts acquired) Identify trends and anomalies (e.g., overpayment risk, quota setting issues, plan loopholes, territory imbalance) Support forecasting and scenario modelling (what-if analysis for plan changes, quotas, pricing changes) Provide ad hoc analysis to support sales leadership decisionsPlan design & continuous improvement
Support annual/quarterly plan design cycles: benchmarking, modelling, stakeholder workshops, and rollout comms Recommend plan improvements to drive desired behaviours (new customer acquisition, retention, upsell, product mix, margin) Partner with Sales Ops, RevOps and Acquisition marketing teams to improve management & transparency of leads to sales conversions (impacting on the incentive designed for the relevant sales channel) Automate and simplify calculation and reporting processes where possibleGovernance & collaboration
Partner with Finance/Payroll to ensure correct treatment for tax, payroll timing, accruals, and budgeting Collaborate with Sales Leadership, HR, and Legal on policy updates, docume