Description:
The ideal candidate is curious, analytical, and eager to learn, with a strong interest in understanding how businesses operate and improve. You are a natural problem-solver who enjoys working with processes, data, and systems, and you take pride in accuracy and structure. As a collaborative team player, you build strong relationships across departments and are motivated by delivering solutions that enhance both operational efficiency and the customer experience.Core Criteria:
- 02 years experience in a business analysis, process analysis, or related discipline
- Relevant Bachelors degree (beneficial)
- Business analyst or process analysis qualification (beneficial)
- Familiarity with business process methodologies (e.g. Six Sigma)
- Experience or exposure to Zoho systems
- Strong analytical mindset with the ability to analyse, document, and improve business processes
- Excellent attention to detail with a structured, methodical approach to work
- Strong verbal and written communication skills, with the ability to engage stakeholders effectively
- Proficiency in Microsoft Office, particularly Excel (essential)
- Ability to work collaboratively across teams while taking ownership of assigned responsibilities
- Exposure to the travel industry, particularly tour operations
- Knowledge of data analysis, manipulation, and insight generationCore Responsibilities:
- Analyse and document business processes across the organisation
- Support testing and quality assurance of business processes and productivity initiatives
- Assist in defining and maintaining business process and activity SLAs
- Collaborate with business analysts to contribute to business process design and modelling
- Administer and support internal support systems
- Administer team systems and tools used within the Centre of Excellence
- Act as a process champion, promoting best practices and continuous improvement
- Act as a customer champion, ensuring processes enhance service delivery and user experience
- Contribute solutions to operational challenges through analysis and structured problem-solving
- Build and maintain strong working relationships across departmentsThis is a live-out position.
12 Feb 2026;
from:
gumtree.co.za