Toll and Helpdesk Technician

Description:

Roles and Responsibilities
Toll & Helpdesk Technician
Location: Hatfield, Pretoria
Type: Full-time
Salary: Market-related, depending on qualifications and experience

Our client is seeking a technically strong Toll & Helpdesk Technician to provide second-level support across Oracle systems, Linux environments, networking infrastructure, and tolling systems. The role involves system monitoring, troubleshooting, hardware/software support, and resolving issues across remote toll plaza sites.

You will work closely with internal teams, technicians, and suppliers to ensure system stability, data integrity, network uptime, and end-user support.

Minimum Requirements:

• Matric
• Own reliable vehicle + Valid Drivers Licence
• Diploma in Information Technology / IT Management (advantageous)
• Oracle background / experience
• Database experience
• Linux experience (RedHat, Debian or similar)
• Networking experience
• A+ and N+ qualification or equivalent experience
• MS Word & Excel proficiency
• Excellent English communication, writing, and documentation skills
• Strong problem-solving and troubleshooting abilities
• Experience with SAN/server hardware (advantageous)
• SQL knowledge or qualification (advantageous)
• Previous toll system experience (advantageous)
  Key Responsibilities:
  
  • Maintain PCI compliance across toll systems
  • Provide 2nd-level support for Linux and Oracle systems
  • Monitor system performance daily, weekly, and monthly
  • Troubleshoot Linux-based systems and perform recovery where needed
  • Troubleshoot and replace faulty networking equipment
  • Maintain communication infrastructure across remote sites
  • Work closely with TCH Technicians to resolve plaza and lane issues
  • Load and collect raw data from remote sites (when required)
  • Log, track, and resolve IT issues via the Helpdesk
  • Liaise with overseas suppliers and network support contractors
  • Perform preventative maintenance on systems
  • Maintain and control data centre operations
  • Ensure uptime of servers and workstations
  • Document problems and solutions for future reference
  • Maintain and manage toll system hardware and software inventory
  • Submit monthly reports
  • Support end users onsite and remotely
  • Work shifts, including weekends and public holidays
    Please note: Only shortlisted candidates will be contacted
    Employment Details
    Employment Type:
    Permanent Employment
    Industry:
    Technology Companies
    Work space preference:
    Work Onsite
    Ideal work province:
    Gauteng
    Ideal work city:
    Pretoria
    Salary bracket:
    R 0 - 41000
    Drivers License:
    CODE B (Car)
    Own car needed:
    Yes