Description:
Role Purpose
The National Facilities Manager is responsible for providing specialist leadership, strategic direction, and technical expertise across all aspects of Facilities Management, including procurement, service delivery, maintenance, lifecycle planning, and operational optimisation across the national portfolio.
The role ensures that Operational Services and Building Services functions operate efficiently, sustainably, and in full compliance with legislative, financial, and governance standards, while supporting Centre Management and stakeholders with expert guidance and best practice implementation.
Key Responsibilities
Strategic & Operational Leadership
Devise and implement operational strategies for Facilities Management and lifecycle strategies for portfolio assets.
Provide specialist Operational Services and Building Services advisory support to Centre Management and relevant stakeholders.
Identify and implement smarter, technology-enabled ways of working to optimise operational performance.
Represent Operational and Building Services in developments, refurbishments, and extensions across the portfolio.
Share best practice insights and performance learnings across centres nationally.
Technical & Specialist Advisory
Provide expert guidance on:
Operational and Building Services decision-making.
Emerging technologies and industry trends.
Project specifications and technical standards.
Service Level Agreement (SLA) management and contract adjudication processes.
Capex, abnormal expenditure, maintenance, and operational budgets.
Scoping of capital expenditure projects.
Three-year rolling maintenance planning.
High-risk operational and compliance matters.
Legislative and regulatory requirements.
Sustainability initiatives and utility management strategies.
Budgeting, financial reviews, and spend optimisation.
Governance, Standards & Compliance
Act as custodian of Operational Services and Building Services policies, procedures, and SLAs, ensuring regular review and updates.
Maintain and enforce Operational and Building Services standards across the portfolio.
Ensure Centre Management and teams are trained on applicable standards and provide input into their development.
Conduct regular audits to ensure compliance and identify improvement opportunities.
Vendor & Contract Management
Identify, vet, and recommend Operational and Building Services vendors in consultation with Centre Management.
Oversee SLA performance and contract compliance.
Support adjudication processes and ensure value-for-money procurement.
Project Oversight & Portfolio Support
Manage projects initiated at core level and provide oversight on centre-managed projects.
Ensure alignment between project delivery, operational strategy, and lifecycle planning.
Provide expert technical input into refurbishments, upgrades, and new developments.
People Leadership & Capability Development
Provide leadership to Operational Services and Building Services teams through structured performance management.
Drive training and development initiatives to build technical capability.
Support HR processes including recruitment, succession planning, skills development, and competency-based role design.
Promote high performance, accountability, and operational excellence across teams.
Financial & Cost Management
Manage departmental operational costs.
Review budgets and financial spend to ensure effective cost control and alignment to strategic objectives.
Ensure responsible allocation of Capex and operational expenditure across the portfolio.
Requirements:
- Facilities Management: 8 to 9 years
Role Requirements
Qualifications
Degree in Mechanical or Electrical Engineering (BSc or BTech).
Experience
8–10 years of relevant experience in Facilities Management or Operations Management.
Demonstrated experience in lifecycle asset management, maintenance planning, and Capex management.
Strong exposure to compliance, sustainability, and utility management within a multi-site environment.
Competencies
Strong technical and commercial acumen.
Excellent verbal and written communication skills.
Ability to provide strategic oversight while maintaining operational detail.
Strong stakeholder engagement and vendor management capability.
Leadership presence with the ability to influence at executive and operational levels.
Analytical and financially astute.
Highly organised with the ability to manage a national portfolio.
Should you not receive a response within 10 working days, please consider your application unsuccessful.