Description:
We are seeking an experienced Senior Africa Travel Specialist to design and sell complete travel experiences for our discerning guests visiting Southern and East Africa. This role blends expert itinerary planning with proactive sales engagement, requiring a deep understanding of the region, a passion for guest service, and a strong ability to convert leads into bookings that drive revenue growth.Key Responsibilities:
Travel Coordination & Planning
Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the company's properties and independent lodges/hotels. Pro-actively engage with prospective guests to convert enquiries into confirmed bookings. Promote upselling and cross-selling opportunities across the company's properties and experiences. Maintain current and comprehensive knowledge of the company's properties, including rooms, locations, layouts, and services. Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa. Sales & Revenue generation
Meet or exceed monthly and annual sales targets through direct bookings. Track and report on sales performance, conversion rates, and revenue metrics. Identify new business opportunities and contribute to the development of sales strategies and campaigns. Build and maintain strong relationships with high-value clients. Booking Management & Administration
Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems. Confirm all bookings via email in a timely manner. Manage reservation files from inception through guest departure Financial Management
Ensure timely payment collection for reservations Submit monthly reconciliations for bookings and financial breakdowns Guest Services Excellence
Resolve guest complaints promptly and professionally Ensure all responses and proposals exceed the company's Journey standards with accuracy and brand alignment Follow up with guests post-travel to ensure satisfaction Professional Development
Attend educational trips and trade events as required Contribute to departmental profitability through excellent service delivery
Skills and Experience:
Education & Qualifications
Grade 12 certificate (essential) Degree or Diploma in Tourism or Hospitality (advantageous) Experience
Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential) Hospitality/Tourism industry ex
11 Feb 2026;
from:
gumtree.co.za