Description:
Location: Brentwood Park
Synopsis (your brief)
Looking for a rainmaker who can spot and develop new opportunities. Strong logistics & supply chain business acumen. Able to pick up client issues fast and offer solutions confidently. Strong management and leadership to run a solid team.Role purpose
Lead the Client Services team within the logistics department, ensuring service excellence across all touchpoints, strong key account management, smooth logistics coordination, staff development, and continuous improvement aligned to company goals and SLA/KPI requirements.Reporting & team
Reports to: Divisional Director: Client Services Direct reports: Account Executives, Customer Service Centre Agents, Customer Service Centre Supervisor Location: Brentwood ParkKey responsibilities (more detail, still condensed)
1) Customer Relationship Management
Main point of contact for key customer accounts; manage expectations and resolve escalations. Build strong relationships (client functions + business reviews). Track customer satisfaction metrics; implement action plans to improve service. Analyse feedback and logistics performance data; recommend and implement improvements. Identify and pursue cross-selling opportunities in the existing base (and hunt new ones where possible).2) Logistics & Operational Coordination
Oversee end-to-end order-to-delivery to ensure on-time, accurate fulfilment to SLAs/KPIs. Coordinate with warehouse, transport and planning to meet/exceed service expectations. Ensure proactive communication on order status, returns and delivery tracking. Ensure timely processing of client invoices as per SLA/KPI agreements. Maintain consistent communication with other branches/divisions.3) Team Leadership & Performance
Lead the team with clear objectives and accountability. Coach/mentor through performance reviews and goal setting. Drive alignment to company values, policies and procedures. Manage discipline and motivation in line with the code of conduct.4) Training & Development
Identify skill gaps and roll out targeted training. Ensure mandatory and soft-skills training is completed on time. Support development through learning + mentorship. Work with HR on recruitment, promotion, retention and performance processes.5) Admin, Compliance, Safety & Security (EHS)
Oversee customer service admin and resourcing/workload planning aligned to client contracts. Ensure compliance with statutory requirements and manage relevant external bodie
11 Feb 2026;
from:
gumtree.co.za