Description:
Overview
A well-known Hospitality Group seeks an accomplished General Manager to lead a flagship luxury safari reserve set within a pristine wilderness landscape. This is a senior, hands-on leadership appointment for a hospitality professional who combines refined guest experience delivery with commercial acumen, operational discipline, and a genuine commitment to conservation.
You will reside on site and take full accountability for the end-to-end performance of the reserve, ensuring world-class standards across guest experience, safari operations, facilities, people leadership, compliance, and financial results.
The Role
Reporting to executive leadership, the General Manager is the custodian of the reserve’s reputation, culture, and performance. You will lead multiple departments in a remote environment, align teams behind a unified service vision, and ensure the property operates seamlessly at luxury hospitality standards while respecting environmental and conservation priorities.
Key Responsibilities
Operational Leadership
Direct oversight of lodge operations, safari operations, maintenance, conservation support, finance, stores, and security Ensure seamless coordination between departments to deliver flawless guest journeys Maintain exceptional lodge presentation, asset care, and preventative maintenance culture Oversee logistics and procurement in a remote, off-grid environmentGuest Experience Excellence
Uphold and elevate luxury service standards across all touchpoints Host VIP guests and ensure personalised, memorable safari experiences Monitor guest feedback, implement service improvements, and protect brand reputation
Financial & Commercial Management
Full budget ownership, cost control, and performance accountability Drive revenue optimisation and expense discipline without compromising standards Manage stock control, procurement efficiency, and waste reduction Produce accurate financial and operational reportingPeople Leadership & Culture
Lead, mentor, and develop a diverse, multi-disciplinary on-site team Embed a high-performance, service-driven culture Ensure effective workforce planning, training, and succession readiness Foster morale and teamwork within a live-in environmentCompliance, Risk & Conservation Alignment
Ensure adherence to hospitality, conservation, and health & safety regulations Support conservation principles and sustainable tourism practices Maintain strong relationships with owners, partners, a