Description:
Leading online retailer is looking for a dynamic Credit and Collections Control Manager. This position will report into the Financial Manager and CEO.
Minimum Skills & Experience Requirements:
58 years experience in credit control, debt collections or financial operations with a large number of accounts Proven experience with high-volume payment allocations and bank reconciliations Strong financial administration and control discipline Demonstrated experience working with External Debt Collectors or Legal Collections Partners Ability to manage escalations, disputes and reconciliation complexity Experience operating in a regulated or compliance-sensitive environment Advanced Excel / systems capability (allocations tracking, reporting, data analysis, pivot tables, reconciliation analysis) Experience on Swordfish would be advantageous Management experience as the role supervises 2 experienced Collections Agents Preferred: BCom Accounting / Financial Management Credit Management Certification (ICM) would be advantageous Experience in collections restructuring, or high-risk collections environmentsKey Responsibilities:
A. Financial Control & Allocations
Daily payment allocations and verification against bank statements Exception handling (unidentified payments, partial payments, reversals) Allocation cut-off control to ensure agents work from accurate arrears data Oversight of refunds and customer repayment processingB. External Debt Collector (EDC) Coordination
Daily/weekly handover of accounts to EDC Monitoring recovery performance and disputes Managing escalations, recalls, and customer queries Ensuring SLA adherence and data integrityC. Internal Early-Stage Collections Oversight
Supervision of a reduced internal team (±2 direct reports) Focus on customers current to two months in arrears Preventing unnecessary escalation to legal collectionsD. Reporting & Risk Management
Daily arrears movement reporting Weekly collections performance reporting Identification and escalation of systemic risks Maintenance of SOPs and co
11 Feb 2026;
from:
gumtree.co.za