Description:
Purpose of the RoleTo lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.
Key Responsibilities Include but Are Not Limited To
Overseeing daily housekeeping operations across guest rooms and public areas Ensuring all rooms meet readiness standards in line with check-in requirements Coordinating closely with Front Office and Maintenance regarding priorities and special requests Leading, training, and motivating the housekeeping team to achieve consistent service excellence Managing staff rosters to ensure effective coverage and productivity Conducting regular room and public area inspections to uphold quality standards Ensuring compliance with health, safety, hygiene, and brand requirements Maintaining SOPs, checklists, and quality control systems Managing linen, amenities, cleaning supplies, and equipment Controlling departmental costs in line with approved budgets Overseeing laundry operations and linen lifecycle management Identifying and reporting maintenance issues to minimise room downtime Safeguarding hotel assets through correct procedures and staff training Implementing sustainable and environmentally responsible housekeeping practices Monitoring chemical, water, and energy usage Maintaining accurate records, logs, and reports Preparing weekly and monthly housekeeping reports Supporting management with planning, forecasting, and budgeting input Criteria
Qualification in Hotel Management or similar Minimum of 810 housekeeping experience in a similar senior role within a five-star property Computer literate and experience working with OPERA Cloud or similar Strong operational and technical housekeeping knowledge High level of proficiency in English and Afrikaans
10 Feb 2026;
from:
gumtree.co.za