Description:
Job DescriptionGreet customers and assist with enquiries in a professional manner Open estimates and job cards for all work to be completed Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable Inform clients of available campaigns for their vehicles and upsell additional labour where relevant Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client Liaise with the Parts Department to ensure timely availability of required parts Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians Provide clients with 4-hourly status updates and ensure job cards are accurately costed prior to vehicle release Explain all completed work to clients before collection and highlight any additional work required Maintain and distribute the daily workshop workflow sheet by close of business Monitor workshop efficiency reports, including hours allocated versus hours worked Control the gate pass system and ensure no vehicles leave the premises without payment in line with company policy Manage and coordinate workshop scheduling and workflow between departments Contact customers regarding service updates or vehicle collection times Maintain strong customer relationships to encourage repeat business Adhere to all company policies and procedures Send proof of payment to Accounts and ensure debtor transactions are accurately processed Minimum Requirements
Matric (Grade 12) Relevant training or qualifications as a Service Advisor or similar role Valid Code 8 drivers licence Minimum 12 years experience in a similar position Strong understanding of automotive technology and the automotive industry Proficient in MS Excel and Evolve Ability to manage 2025 job cards daily and maintain a maximum open WIP of 25 job cards Personal Attributes
Strong administrative and follow-up skills Confident, proactive approach with the ability to anticipate issues Excellent documentation and organisational ability Strong customer service, communication, and interpersonal skills
10 Feb 2026;
from:
gumtree.co.za