Description:
To assess each call and provide the appropriate emergency medical assistance/ambulance dispatch, as per departmental underwriting and client protocols
Duties:
· Ensures efficient Case handling procedures, using effective soft skills/case documentation techniques in line with departmental/client requirements.
· Strict adherence to Key Clients Call Scripts and product benefits.
· Ensure that sound relationships are built, and teamwork is maintained with colleagues.
- Accurate information and assistance to be provided
- Logging of calls on ICE and other relevant systems
- Attaining individual target productivity as measured by number of calls taken, cases managed and dispatched
- Excellent customer care
Requirements:
- Accurate information and assistance to be provided
- Logging of calls on ICE and other relevant systems
- Attaining individual target productivity as measured by number of calls taken, cases managed and dispatched
- Excellent customer care
- Fluent and well-spoken in English; Afrikaans and a native African language (advantageous)
Requirements:
· Matric
· AEA/ILS: Registration must be current with the HPCSA
· Minimum of 1 year road experience
· Experience in an emergency call-centre environment will be beneficial.
· High level of computer literacy, especially MS Office.
· Good knowledge of the geography of South Africa
· Own/reliable transport
- Fluent and well-spoken in English; Afrikaans and a native African language (advantageous)
Should you not receive a response within 10 working days, please consider your application as unsuccessful